Frequently Asked Questions

New Big Springs customers will receive 12 months cooler rental for $99.00 + 3 free 15L bottle (offer includes all cooler types). Water cooler rental will be $99.00 ongoing.

Our coolers are of the highest quality and servicing is free of charge during the rental period.

Our drivers will visit you on a fortnightly, monthly or Bi-monthly delivery schedule (subject to delivery location &/or consumption), ensuring that you have adequate supply of spring water and also guaranteeing that your cooler service is maintained and monitored during the rental period. We are also available on call for any sales or maintenance requests. Fortnightly delivery runs may change to monthly during the winter period.

The crystal clear natural spring water of Big Springs is 100 percent pure with no preservatives or additives and with regular independent laboratory analysis the Big Springs team ensures every bottle is of the highest quality natural spring water.

The source of Big Springs water is located at the original Big Springs Station, 30-kilometres south-east of Wagga Wagga in the Flakney Ranges. The waters of Big Springs are absorbed by the granite soils and run through underground ducts that are naturally filtered through the sand and gravels; generating the fresh pure water that is Big Springs Natural Spring Water.

Big Springs follows strict bottling procedures to ensure BPA is not traced in our bottles. The Big Springs team also sends products to government analysers to ensure BPA is not traced in any of our products.

There are a number of reasons our customers drink our spring water. For many customers it is an OH&S requirement to provide drinking water to their staff. It ensures staff members are well hydrated and productive in the workplace. Other customers simply like the taste of the water and drink our water for the associated health benefits. The better the taste, the more water you are likely to consume. Families often have our water at home so their children have an alternative to soft drinks and sugary beverages.

For just $45 a month (+ GST) you can have a filtered water cooler installed at your premises. A fixed cost solution for drinking water works well for our clients; no matter how much you drink, the price doesn’t increase.

The filtration systems we use include a fine sediment filter and a carbon filter. The filters remove chlorine, contaminants and unwanted organic material, providing pure water with a neutral taste.

Big Springs provides both bottled spring water coolers and water filtration coolers. For a number of our customers, spring water is the best option as it is a natural product, easily installed and is often more affordable. For customers that require significant quantities of water and do not want to handle spring water bottles, our filtered water coolers offer a great solution.

Yes. After a quick inspection a suitable time will be organised for installation. Installation usually takes around an hour and will be conducted by a Big Springs specialist and an authorised plumber.